HEARTBRUT SHOP - SUMMER OFFERS

free shipping over CHF 20 €19 22 USD

CARD SETS

SINGLE CARDS

Due to COVID-19, Swiss Post and their international shipping carriers may experiencing delays. Please allow a few extra days for delivery.

HEARTBRUT ships worldwide. Free shipping on all orders over CHF 20, €19, 22 USD

Shipping Costs Domestic (Switzerland)
3.40 CHF A-Post for small items, such as postcards (single and sets) up to B5 / 100gr

Shipping Costs International (Europe)
€6.50 for small items, such as postcards (single and sets) up to B5 / 100gr

Shipping Costs Internationall (Overseas)
11.80 USD (or equivalent in Swiss francs) for small items, such as postcards (single and sets) up to B5 / 100gr

Delivery Times – Postcards & Small Items Up To B5
Switzerland: Please allow us up to 3 business days for delivery
Europe: Please allow us 5-7 business days for delivery
Rest: Please allow us up to 15 business days for delivery

Delivery Times – Art Prints
Switzerland: Please allow us 10-12 business days for delivery
Europe: Please allow us 15-17 business days for delivery
Rest: Please allow us up min. 17 business days for delivery

Business days are Mon-Fri, excluding holidays

Duties & Taxes Domestic (Switzerland)
All duties & taxes are included.

Duties & Taxes International
Your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

Payment Method
We accept payment via credit cards (Stripe) and PayPal. Please note only one (1) form of payment method may be used on a single order.

Order Confirmation
Once your order has been placed, an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details. If you notice any errors on your order confirmation please contact us so we can modify your order.

Order Processing
Once your order has been placed, allow a standard processing time of up to 2 business days before the order is shipped out. Orders placed after 11:00 AM (CET) may be processed the next business day and orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (CET). Please note that during busy periods processing times may vary.

 

Once your order has been dispatched, you can track your shipment via the tracking link and number provided within the dispatch email. 

If your order hasn’t arrived, please remember that our delivery estimates (listed below) are estimates, and can be subject to a little variation. Due to Covid-19, additional delays might occur, particularly on international and overseas orders. If your order hasn’t arrived 7 working days after the estimated arrival date please get in touch with us via the contact form below so we can investigate.

If your order has been lost in transit, we will promptly get in touch to find a solution for you. HEARTBRUT will either send you a replacement or provide you with a voucher in the amount of the original purchase, exlcuding shipping costs. Please note
any complaints received later than 30 days upon the date of your original purchase cannot be considered.

We are sorry to hear that. Please photo document the damage, using a
file-sharing service of your choice, and reach out to us immediately via
the contact form below. Also make sure to provide us with the correct
order number. We will get in touch to find a solution for you.
HEARTBRUT will either replace the faulty item or provide you with a
voucher in the amount of the original purchase, exlcuding shipping
costs. Please note any complaints after 5 days upon receipt of your
purchase cannot be considered.

Unfortunately, we currently don’t offer returns, as all our cards and prints are either small-run, uniques, signed, numbered or personalised. 


If your order has been lost in transit or has arrived damaged and met our terms, HEARTBRUT will promptly send you a replacement. If the item is a unique, personalised or no longer available, the amount of your original purchase, excluding shipping costs, will be redeemed by a voucher. 


If you feel unhappy about your item, please do reach out to us so we can find a solution.

Please be mindful that any damaged items complaints receiving us later than 5 days upon delivery, and all other complaints receiving us later than 30 days upon the original purchase cannot be considered.

If you have any questions, please contact us prior to your purchase.

We love to help you. just drop us a line.

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