CUSTOMER CARE

HEARTBRUT guarantees the authenticity of every product we stock.

Payment Method
We accept payment via credit cards (Stripe) and PayPal. Please note only one (1) form of payment method may be used on a single order.

Order Confirmation
Once your order has been placed, an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details. If you notice any errors on your order confirmation please contact us so we can modify your order.

Order Processing

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 11:00 AM (CET) may be processed the next business day and orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (CET). Please note that during busy periods processing times may vary.

HEARTBRUT ships worldwide. Wherever you are, shipping is on us.

Duties & Taxes Domestic (Switzerland)
All duties & taxes are included.

Duties & Taxes International
Your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

Delivery Times – Postcards & Small Items Up To A4
Switzerland: Please allow us up to 3 business days for delivery
Europe: Please allow us up to 5 business days for delivery
Rest: Please allow us up to 15 business days for delivery

Delivery Times – Art Prints
Switzerland: Please allow us up to 10 business days for delivery*
Europe: Please allow us up to 15 business days for delivery
Rest: Please allow us up min. 15 business days for delivery

*Personal delivery possible within city of Zurich. Please leave us a note in check-out so we can get in touch to arrange a suitable delivery date.

  • Contact us via the form below before returning any items.
  • You can return the product within 14 days of delivery.
  • If the product is a unique, signed, numbered or personalised it cannot be returned. If you have any questions, please contact us prior to your purchase.
  • The product must be in new condition.
  • To avoid any customs charges please clearly mark the package ‘RETURNED GOODS’.
  • If a package is unclaimed you might have to pay a handling fee.
  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at HEARTBRUT, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by HEARTBRUT as responsible for the personal information.
  • Events outside HEARTBRUT’s control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognised before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • HEARTBRUT reserves the right to amend any information without prior notice.

The following paragraphs contain our terms & return policy. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at HEARTBRUT, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at HEARTBRUT for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Art Work

By purchasing original art work from and by HEARTBRUT and or Karin Hunter Bürki you agree 

– not to exhibit the artwork
– not to lend the artwork
– not to reproduce the artwork
without prior written permission from HEARTBRUT and Karin Hunter Bürki

Personal Information
All personal information you provide us with or that we obtain will be handled by HEARTBRUT as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to HEARTBRUT and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request us to delete or correct the information held about you. By accepting the HEARTBRUT Conditions, you agree to the above.

Force Majeure
Events outside HEARTBRUT’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that we are released from our obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment
All products remain our property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from HEARTBRUT.
All transfers conducted through us are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Additional Information
HEARTBRUT reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, we have the right to cancel the order and refund any amount paid in the best way. We shall also notify the customer of equivalent replacement products if available.

RETURN POLICY

Please contact HEARTBRUT before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts HEARTBRUT and gives information relevant and the reason for complaint.

Return Conditions
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. 


If the product is a unique artwork or personalised it cannot be returned. Please get in touch with HEARTBRUT prior to purchasing the product. 


Make sure to include contact information with the return and if possible, please provide us with a tracking number. Play Hunter suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Play Hunter will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning A Package
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Play Hunter is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages
For packages that are not cashed at your post office within 14 days, Play Hunter reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.

All enquiries: shop@heartbrut.com

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